Pet+E.R.
What happens if I come to the hospital without checking in first?
If you have not checked in online prior to coming in, our veterinary nurse will triage your pet to assess the urgency of their condition. If your pet is stable, we will have you and your pet wait comfortably at home in the queue.
What if I decide I no longer want or need to have my pet seen?
If you have checked in on our waitlist, click the dashboard link to cancel your request or call the hospital and let our Client Care Specialists know so we can take your pet out of the waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in immediately or is able to wait their turn?
If you are unsure if your pet is experiencing an emergency, we encourage you to call our hospital. We are always here to help you assess your pet’s individual circumstances.
What is the order that patients are seen by the Emergency Department?
Checking into the queue is NOT an appointment for services. It merely puts your pet on the waiting list to be seen. We cannot guarantee a specific time that your pet will be seen, and the wait can be extended. We see patients in order of critical status. The queue does not reflect patients currently being treated and patients that are currently hospitalized at our facility.
